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FAQ Help Page
How do I use my new Sparkle White Teeth Whitening Kit? What are the White with Style instructions?
1) Prepare the LED light
How long will my Sparkle White Teeth Whitening Kit last?
Each kit contains enough gel to whiten at least 10 times.
How do I use my new Instant White Deluxe Teeth Whitening Kit? What are the Instant White Kit instructions?
1) Prepare the LED for use: Remove the back, tip out the batteries and locate the clear plastic disc. Discard. Replace batteries plus (+) side up and screw backing into place. Test it by pressing the button.
How often should I whiten my teeth?
For best results use once per week until you reach your natural white shade. We recommend whitening once a month once you reach your natural white shade for maintenance.
Should I brush my teeth prior to whitening my teeth?
Yes, but we recommend using a soft tooth brush and flossing gently as well.
Does the product Whiten Caps, Crowns, Bonding & Veneers?
Our products are safe for fillings, crowns, false teeth and other dental work. In addition it will whiten dental work along with the teeth. However, the dental work will not get any whiter than it started. If it was matched to yellowed teeth then your teeth may lighten more than the dental work. It will definitely make it shiny and bright again.
Is your teeth whitening safe?
Yes! Our products work by removing stains from the teeth. It will not damage enamel. Be careful not to get the gel on your gums.
What is the difference between the peroxide & the peroxide free Teeth whitening kit?
The peroxide free teeth whitening kit is great for people with sensitive mouths.
Can I use with Braces?
We recommend waiting until they are off for best results. You can use our Coconut Activated Charcoal Whitener polish.
Why won’t my light turn on?
1)Remove the backing, remove the batteries, locate the clear plastic disc.
2)Remove the plastic disc and discard
3)Replace batteries + side up and screw backing into place
I melted my trays, how do I get a new set?
First please try again. Most of the time your trays can be remolded. This video offers great instruction on forming them. https://tinyurl.com/y7lzwafk
Should you need a new set you may select them here https://www.whitewithstyle.com/Custom-Mouth-Trays... Use coupon Trays at checkout. this coupon is valid for 1 set of trays. Be sure to shape one tray at a time, in water that has boiled and slightly cooled, for best results. Please note shipping charges apply to the order.
Why are my gums white after treatment?
Blanching of the gums can occur if gel gets on them during treatment. It is temporary and not harmful. The color will return in a few hours. Please use less gel next time and make sure it doesn’t get on your gums. Gel is not intended for your gums, please remove any excess immediately.
Why do I have white spots on my teeth?
If your teeth have calcium deposits on them you will notice those whiten first. It is not harmful and it is not permanent. Please continue with your teeth whitening treatment and it will all even out beautifully. You may use the treatment up to once per day to even them out quickly.
My pen/gel is leaking, is it safe to use?
Gel may expand in transit. If there is a little liquid on the brush or in the cap of your pen or if your gel syringe has seeped a few drops it is still sterile and safe to use. It is normal for this to occur during transit due to changes in temperature and pressure. Your sealed mailing envelope is your assurance that the product is sealed.
Do you Ship to my country?
We ship to select countries worldwide. Please select International shipping at checkout.
What is the maximum number of kits I can purchase?
Orders may include up to 5 kits if shipping within the United States, Up to 3 kits will ship internationally.
My order was declined, why was I charged?
Your bank holds the funds for the charge and will release the funds to you as soon as the transaction settles. In the U.S. that usually takes 3 days, outside the U.S. it can take up to 10 days. It depends on your bank’s policies.
Why was I overcharged?
All of our pricing is in U.S. Dollars. International orders go through a currency exchange to covert the funds on your end to U.S. dollars. You will see the charge on your statement in your currency.
The shopping cart lists that all prices are in U.S. dollars and we note it again on the emailed receipt for your convenience.
I am outside the U.S how much will I be charged?
All of our pricing is in U.S. dollars. Your credit card will convert the funds to dollars during the transaction. For current rates you may check with your bank or get an estimate from the internet.
How do I track my package?
Orders are shipped within 3 business days. We ship exclusively via USPS and provide tracking numbers for all orders. We send an email when your order is shipped from WWS and SSBP. Please check your spam folder for that email. Alternately you may login to your account and locate your tracking number for your order. Then enter it at www.usps.com USPS requires 72 hours to activate tracking links and they do not scan the package at every stop. Please sign up for email or text alerts at www.usps.com and collect all packages right away.
When will my package arrive?
Orders shipping within the U.S. arrive about 7 business days after shipping. Outside the U.S. please allow 2-4 weeks. Please sign up for email or text alerts at www.usps.com and collect all packages right away.
My Package was scanned delivered, why didn’t I receive it?
Your package was carefully shipped via USPS.com and tracking details emailed to you. All packages are delivered with your regular postal mail delivery. Your package arrives in a brown colored bubble envelope. Please confirm that the complete, correct address was provided in your order. Double check with family members or neighbors to make sure someone didn’t get your mail for you and forget to mention it. You may also speak directly to the carrier who scanned your package delivered. Please note White with Style is not responsible for any package once it is scanned delivered and will not be able to offer further assistance locating the package.
Why am I missing an item?
We are so sorry, we work hard to make each order perfect. Please email us at firstname.lastname@example.org with your order number and what missing and we will correct the error.
How do I redeem my voucher?
Email this information to email@example.com
How can I change or cancel my order?
Please email firstname.lastname@example.org to change or cancel your order. Be sure to include your order number, the correction necessary, or the reason for cancellation. Please do not send multiple emails.
How can I change my address?
If your order has not shipped yet we are happy to adjust the address. You may login to your account and change your shipping address. Alternately you may email email@example.com with your order number and the complete correct address. Addresses cannot be changed on an order that has already shipped.
Why didn’t I receive an invoice via email?
It is likely that there was a typo in your email address when you placed your order. Please email firstname.lastname@example.org with the full name used in the order or your order number and your correct email address and we will correct the email address and send you a new invoice.
How do I make a return?
We accept returns only on new, unused, unopened items, purchased directly from our website, that have been received in the last 14 days. To request a return please email email@example.com with your order number and reason for return.
What is the bretman rock teeth whitening code?
Bretman from Bretmanrock and bretmanvanity loves the Sparkle White Peroxide Free Teeth Whitening Kit you may use his coupon code Bretman28 at checkout.
How will my charge show up on my credit card statement?
Your charge will display as White with Style on your credit card statement.
What are the ingredients in your whitening gel?
HP Mint: Propylene Glycol, Kosher Glycerine, Carbamide Peroxide, Hydrogen Peroxide, Carbomer, Peppermint Essential Oil, Triethanolamine
Peroxide Free: Glycerin, Sodium Bicarbonate, Chondrus Crispus (Carrageenan) Powder, Xylitol, Sorbitol, Mentha Piperita (Peppermint) Oil, Vaccinium Macrocarpon (Cranberry) Seed Oil, Aloe Barbadensis Leaf Juice, Chamomile Flower Extract, Cocamidopropyl Betaine, Limonene
What are your product disclaimers?
I have a different question
Please email firstname.lastname@example.org we will be happy to help you. We do our best to respond within 1 business day.
I need to talk to someone
For fastest reply please email email@example.com with your full name, order number and question. If you prefer to speak on the phone please call 888-958-0621 please have the following handy: full name, order number, email address, and phone number. Office hours are 9am - 4pm PST Mon-Fri. For a quicker response please send just one email only to firstname.lastname@example.org
For Affiliate inquiries or Wholesale Ordering please email us at email@example.com DO NOT EMAIL ORDER INQUIRIES HERE.